You already have the data.
Let us give you the answers.
Solid Rock Consulting offers a free 72-Hour Workforce Assessment for contact centers with 50–5,000 employees. We analyze your phone data, forecasts, agent schedules, and intraday performance to deliver strategic workforce management recommendations at no cost, no obligation.
Why organizations wait 72 hours for this assessment
AI-Powered Analysis
We analyze your workforce data using proprietary AI models and industry benchmarks.
Data Analytics
Providing streamlined mixed-methods approach for driving meaningful insights and comfortable feelings.
Executive Report
Receive a clear, executive-ready report with strategic recommendations.
Who You're Working With
Solid Rock Consulting is The WFM People™ - workforce management strategists for contact centers. Your assessment isn't handed off and mailed back: Juanita walks you through the findings herself, live, at hour 72.
Proof, Not Promises
Within 60 days, we are hitting targets, making data-driven decisions, and my managers are actually managing people again. Solid Rock transformed our operations.
They've helped us through ramp-ups and ramp-downs and helped us achieve our highest occupancy yet while meeting SL goals along the way.
What actually changed
- Three fully remote contact centres, previously running with zero strategic visibility and blind-spot reporting
- Data insights that supported a better intraday strategy - not a single new hire
- Managers freed from real-time queue management back to actually managing people
One deep look at the four things that actually run your center.
We're not sending a survey to self assess or giving you more work to do. Our analysts pull real history and hand you back a clear, plain-language readout of where the gaps are.
Phone Data
12-24 months of call volume and pattern history.
Current Forecast
Checked against what actually happened, not what was planned.
Agent Schedules
Mapped against the real intraday demand curve.
Intraday Performance
Live results vs. plan, gap by gap, hour by hour.
Real answers in 72 hours - not a six-week engagement.
You submit your data & confirm access
Your 72-hour clock starts once all four inputs are in - not at form submission.
Our team analyzes your data
Forecast, schedules, phone history, and intraday performance, reviewed side by side.
Findings are synthesized
Turned into a clear, strategic readout - not a raw data dump.
Juanita - Thee Contact Center Whisperer - walks you through it, live
Real findings, real conversation, and a clear next step if you want one.
What is a Strategic Workforce Assessment?
A Strategic Workforce Assessment is a data-driven analysis of a contact center's workforce management practices. It examines four critical inputs — phone data (12–24 months of call volume history), forecasts (predicted vs. actual volume), agent schedules (mapped to intraday demand), and intraday performance (real-time results vs. plan) — to identify staffing gaps, forecast accuracy issues, and service level risks.
Unlike traditional WFM audits that take weeks, Solid Rock Consulting's assessment delivers strategic recommendations in 72 hours, using proprietary AI models and industry benchmarks. The result is a plain-language executive report — not a raw data dump — that helps Customer Experience leaders make data-driven staffing decisions without adding headcount.
- Call volume patterns and seasonality
- Forecast accuracy vs. actuals
- Schedule adherence and conformance
- Intraday service level performance
- Occupancy and utilization rates
- Staffing gap analysis by interval
Customer Experience leaders, operations leaders, and contact center directors at companies with 50–5,000 employees who have phone data available and no dedicated internal WFM team — or a limited one.
You qualify if:
- Your company has 50-5,000 employees
- You have phone data available
- You have no internal WFM team - or a limited one
Frequently Asked Questions
Apply for your Data Analysis & Strategic Workforce Assessment.
Takes two minutes. We'll follow up to collect the four data & access items and get your 72-hour clock started.